I ordered an i-ball CAT6 Keystone (Order number is 9909946) from Rediff shopping on June 23rd. Expected delivery time was 7-10 working days. I was regularly checking the order status on their website. 5 days gone after the purchase and the status is shown as "Awaiting Dispatch". I emailed the seller to know when it will be shipped and got no reply. Again I sent another email to seller after one day and didn't get any reply for that either. Then I registered a complaint with Rediff shopping and didn't get any response for that as well. After that I tried sending an email to Rediff Shopping Support on July 1st. I got an automated email telling that my complaint will be looked into within 24 hours. Later I got an email saying that my item will be delayed. After that I am sending email to Rediff shopping support everyday to know the shipping status and but they didn't reply to my emails. I emailed to cancel my order and refund my money if they cannot ship the product. They wont reply to that as well. Please help me to get my money refunded.
I have worst ever experience with Rediff Shopping. They wont reply to the emails. My problem is given below.
I ordered an i-ball CAT6 Keystone (Order number is 9909946) from Rediff shopping on June 23rd. Expected delivery time was 7-10 working days. I was regularly checking the order status on their website. 5 days gone after the purchase and the status is shown as "Awaiting Dispatch". I emailed the seller to know when it will be shipped and got no reply. Again I sent another email to seller after one day and didn't get any reply for that either. Then I registered a complaint with Rediff shopping and didn't get any response for that as well. After that I tried sending an email to Rediff Shopping Support on July 1st. I got an automated email telling that my complaint will be looked into within 24 hours. Later I got an email saying that my item will be delayed. After that I am sending email to Rediff shopping support everyday to know the shipping status and but they didn't reply to my emails. I emailed to cancel my order and refund my money if they cannot ship the product. They wont reply to that as well. What a careless, rude and useless customer care...I wont anything ever from Rediff shopping again.
You also may want to stay away from Rediff if you want peace of mind and avoid frustration.