Dear Sir
I am facing a problem of refund amount.
I was travelling on 23 sept 2015 PNR number R7SRWP from Delhi to Patna but due to traffic I reached airport at 1335hrs. when enter my PNR in automatic machine counter closed on display screen than I talk to IndiGo representative she was inform to a customer counter but she check the ticket and told me that you are late so this ticket will cancelled so please plan your travel next date and compensate the amount or call to help line number. I talk to help line number he told me that this is your problem our system is closed than plan your travel next date after that I again reach the customer counter she told me that your cancellation amount 19812/- proceed further so you may paid full amount.
After two Hours Via .com representative call me that only service tax will be refund after that I again talk to customer care with Takshak he told me that this is wrong your cancellation amount 19812/- proceed for transfer.
Till date I have not found my refund so please do needful action and release my refund as soon as possible.
Regards
AJAY KUMAR GUPTA