Dear Sir / Madam,
I have hired Bollywood Packer and Movers on19th April 2015 to transport my double door fridge which is 4months old and a carton box of house hold items from Mumbai to Visakhapatnam. I have paid 5000Rs for the service and the company head Mr. Ronny had assured me the deliver will be in a week and they have network pan India. Weeks passed by, there’s no response from the company, whenever I call them they never respond to the phone calls.
Finally one fine day Mr. Ronny has answered my phone call and told me that my stuff was delivered to someone else in Visakhapatnam and asked me to coordinate with them to get my stuff and gave me a phone number (when I asked him the address where my products have been delivered he simple say he doesn’t know the address). I have tried call to the number which Mr. Ronny has provided but they have no idea of the packer and mover delivering my stuff to their address.
Later I have complained at Justdail, when the Justdail authorities have tried to communicate to the company to resolve the issue. This time Mr. Ronny has created a new story that a transporter has kept my belongs in a warehouse, as Bollywood Packer and Mover and the transporter had some financial issues. Every time the company has asking for extension of time to resolve the issue and when we call to them after the extended time. They simple do not respond.
Please advise and guide me, to take legal action against such a unprofessional company.
Thanks,
Anil Kumar Pilla
9908922420