I got a call from country club group on Sunday morning(25th May) that we (me and my wife) won a free holiday gift voucher worth 25K and to collect that we had to visit the Country Vacations office , 308/309, Connaught place, near Wadia college, Pune. We went there in the evening at 6:45PM. They told us that we need to attend a presentation of their membership plans and we can collect the gift voucher after that.
In that 2 hours they presented the benefits so hyped that you will find yourself lucky to find such benefits. We were brainwashed and convinced like a hell to get the membership. They showed us too many booklets showing the properties and resorts of country club all over the world (I don't believe now, if some of them even exist), through the fantasies they created we were completely lured and we were ready to pay for the membership. They gave us various options of interest free EMIs through credit card. I paid the amount at the same day as they created such an environment that we had no room for thinking. We signed all the documents there and paid the amount of 80000 thru multiple cards. As I was not having credit card at the spot so they came with me at home to get the money.
I have paid huge amount of 80000 to them thru multiple cards.
They played a trick and created such an environment that we could not consult anybody to get reviews about the club.
After all this got over, I just checked Internet about this and there were so many cheating cases. I just felt dark in front of my eyes and that was horrible experience. And unfortunately I was among them cursing myself.
Even I got a call from unknown number welcoming us to country vacations. I just confirmed my membership details and asked about AMC (Annual Maintenance charge) which we were told that AMC is included in our Fees and we don’t need to pay it. But we got to hear something different.
Next day I got a mail from Country Vacations in that also the story , terms and conditions were different. I was cheated.
The day I visited country club office, the same PRO met to me with whom I had talked the previous day. I asked about concerns and even I raised a point to cancel the membership but he said firmly No, they can’t cancel the membership/refund the money. I was already told by sales team about AIRDA guidelines that I can cancel the membership within 10 days.
Even I got to hear from the customer care that my HDFC credit card was swiped for entire 50000 instead of EMI thing. Now PRO of country vacations said that it will take 15/25 days to get it converted to EMI and that is also too optimistic to expect from them.
I asked him to write everything in written over the agreement about the facilities; he refused to write anything in the agreement which I was given and he only said that it is out of his limits. He only agreed to mail me the benefits. The benefits which were mentioned the previous day by them during presentation, those were only false commitments.
I just want to cancel the membership and they are not responding to my request. I have sent hard copy of request to Hydrabad also.I just don't want to retain the membership with a club which just dupes the customer with false promises to get their hard earned money and makes own profit.
Please help.