Pleasae see the copy of my mail for overall problem.
Dear Customer ,
This is with reference to your e-mail dated 26 May 2014 for your Reliance number 9342053450.
We regret for the inconvenience.
We have escalated your issue to our concern department for appropriate action to be taken, one of our executive will get in touch with you in shortly.
Assuring you of our best services always
Thank you for contacting Reliance Customer Care.
Warm regards
Mandar More
Officer - Customer Care
Reliance Communications Limited
For further details, you may contact us via:
Web-site
www.rcom.co.in
Email ID
Customercare@relianceada.com
Customer care no.(query)
*333 (Chargeable at 0.50/ 3 min for speaking to Customer Care Desk)
Customer care no.(request and complaint)
198 (toll free)
Customer care no(any other phone)
30333333 (Prefix STD code with 30333333, other than four metro locations)
CDMA prepaid account balance – Inquiry no.
*225 (Toll free) from your Reliance Mobile
-----Original Message-----
From: shivam gupta ()
Date: Monday, May 26, 2014 08:34 PM
To: customercare@relianceada.com (customercare@relianceada.com)
Subject: Re: 'Reliance=014-203-387' Not able to make any Outgoing call from past one day
Hi Sultana,
Thanks for the reply.
I have applied for INP on 17th of May 2014 so it is more than 7 days now.
And if the GSM sim is not activated why i received the msg stating that your sim is activated and also why i am able to receive the incoming calls.
I have checked my CDMA sim, the services are not active.
Please resolve this ASAP. I am not able to make the outgoing call from last 44 hours. and facing a lot of problem. I will be very greatfull to you if you can take this as a high priority or else i have to switch my service provider from Reliance to some other networks.
Thanks
9342053450
On Mon, May 26, 2014 at 4:20 PM, customercare@relianceada.com <customercare@relianceada.com> wrote:
Dear ,
This is with reference to your e-mail dated May 25, 2014 for your Reliance Number 9342053450.
We regret the inconvenience.
Kindly note that as per details checked in our records, the INP(internal number portability) is in the process. It will take approximate 7 days.
Also, as per details checked in our records, the services of the number are active in cdma technology.
Assuring you of our best services always
Thank you for contacting Reliance Customer Care.
Warm regards,
Sultana
Officer - Customer Care
Reliance Communications Limited.
For further details, you may contact us via:
Web-site
www.rcom.co.in
Email ID
Customercare@relianceada.com
Customer care no.(query)
*333 (Chargeable at 0.50/ 3 min for speaking to Customer Care Desk)
Customer care no.(request and complaint)
198 (toll free)
Customer care no(any other phone)
30333333 (Prefix STD code with 30333333, other than four metro locations)
CDMA prepaid account balance – Inquiry no.
*225 (Toll free) from your Reliance Mobile
-----Original Message-----
Date: Monday, May 26, 2014 09:11 AM
To: customercare@relianceada.com (customercare@relianceada.com)
Subject: Not able to make any Outgoing call from past one day
Hi,
I am . Some days back I have applied for the SIM migration from Reliance CDMA to Reliance GSM. Yesterday night my SIM got activated and i am able to receive incoming calls but not able to make the outgoing calls. From last one day I have tried 100 times to make a call but every time it is redirected to SIM activation. Even though if i call to some other number or 198 it is redirecting to SIM activation again and again.
I have explained this problem to them 100 times but no body is able to resolve this till now. I wanted to know what is the issue and please resolve this ASAP because i am facing hell lot of problem.
Please do the needful as soon as possible. I am a regular user of Reliance from last 5 years. But It is really disappointing that You guys are not able to fix my problem.
My Mobile No is 9342053450
Please do reply.
Thanks,
Mob- 9342053450