Anonymous on "Pathetic services by Bharat Matrimony and no refund given as per the promise!!"

I took my services 2 months back and I was promised to get a relationship manager from north who will show me the profiles meeting my criterias but I got somebody from mumbai whose name was Bharat who neither showed me the profiles meeting my criterias nor he would pick up my call. Later i told them to discontinue the services and asked them to refund the full amount as per the promise. The team didn't pay me the entire amount and I got a call from north by somebody named Deep who said he is a customer service manager which I later came to know he was not. He told me to try the services for 12-15 days and asked me to keep the cheque of partial amount on hold and promised me that I will get the complete amount refunded if I won't be satisfied with then given services and the same thing repeated by my new RM Meenu Lal and when I asked her and Deep to refund my money after 15days, he didn't respond well and I had to call from other numbers so that he would at least receive the call. The person had stopped replying to the texts as well and will give excuses every time. Later I said him I will complain so he said I will get a call from his senior which I for after a week and dat too after calling him again and again every day.
Once I got a call, the person said I will receive the amount but he will let me know about the date and told me that he will inform in 72hours. Again, No response from anybody. Then I had to complaint and I got a call from Saurabh arora who is a customer service manager and said I won't get full amount since I don't have a documented proof which was quite astonishing. Later, for his knowledge I told I can prove it, if he will see the tagging done by so many people who told me to pay full refund but it was so strange when the person said there is no tagging done. What a System!!!!
I told him to barge the call and that is the second option, he told he will do an enquiry and will let me know and later my relationship manager told me to fill the refund form since I will get full refund which was suppose to be filled up by her. Now, nobody receives the call and it has been 2months that I am going through the pathetic services and didn't receive my money till today.