Hi,
When taking a new connection Airtel will serve to our doorstep but when requesting for disconnection they will not even take the request and will keep on generating bills and will send huge bills followed by calls from their legal dept.
This is not a case with only one person but when we visit any Airtel office, we find many such innocent persons standing in queue facing the same issue.
Here is the issue that I am facing recently:
There has been a issue with a broadband connection where it is expected from Airtel that I am supposed to pay total amount of Rs. 4234 /- whereas I stopped using Airtel connection since October 2012. I raised a request on 29th September (Communication number #120912001396)for the same but no action was taken from Airtel.
Further this connection was not used by me and after few days the line itself was disconnected but Bill was still generated by Airtel. I have already paid the amount till 29th September 2012.
I have raised a complain #31703294 for the same but did not hear from Airtel yet.
As I got a call from Airtel back office and the concern person asked me to visit Airtel branch, I did visit Airtel main branch near Jayadeva hospital Bangalore and they gave me nodal mail Id for further communication.
When I drop a mail to nodal team at nodalofficer.kk@in.airtel.com, I get below message:
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Dear Airtel Customer,
We are unable to process your request as:
1. There is no mobile number/landline number mentioned in your email or
2. The mobile/landline number mentioned is not in the correct format.
. For airtel Mobile number related assistance, please mention your ten
digits airtel Mobile number in the subject of the email. E.g. 98XXXXXXXX
. For airtel Fixed line and broadband related assistance, please mention
airtel Fixed-line number along with STD Code in the subject of the email.
E.g. 011-4XXXXXXX
Warm Regards
Airtel Customer Service
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Even if we try the correct subject but still it gives the same reply. It means our mail is not received in their system. I tried with 080-60534325 in the subject but still it was giving me the same issue. I ended up with all sort of permutation and combination but no luck.
Any can give it a try !!
1. A request of disconnection was made my me on 29th September 2012. This was made twice on the same day and I was told that I will be getting a call for the same but I didn't recieve it. I have a got a reference number for the same: 120912001396.
2. This connection was not used by me after this date but still I was getting Bill on monthly basis. I also received calls from your customer center where I told that I want to disconnect my connection but no action was taken.
3. I also did not apply for any security pack but it was added to my account by default.
4. When I got initial calls from your concern department then I have atleast told same story multiple times but no action was taken on that.
Please let me know why I am still supposed to pay Rs. 4234 /- for this connection.
Thanks,
Nikunj