My 40" Samsung LED(bought on 02.06.11 for Rs 60000) had developed vertical lines on the display, was noticed when I checked my TV when I came on vacation. Following this I registered a complaint with Samsung call centre ( cmplnt no 8458069507)in October. But it was very shocking that (Shitiz Saluja frm customer experience on 01 nov 13)they did not take it seriously and they said that the display has to be replaced completely ,costing Rs 24782.Initially I was insisting on the expenses to be borne by Samsung but then finally I told them that I was ready to bear 50% of the cost , as I was not convinced about how can a higher end LED TV from Samsung go bad in almost 2 years time. This matter could not be taken up further because of my other personal/professional priorities. Then again took up the matter by registering an online complaint and also writing to CEO , for which I got a mail frm meenakshi Arora frm customer experience that repair cost to be borne by me, to which there is no provision to reply back. Following this again I registered the complaint on line with a letter to Meenakshi and hence I received a call from Rithika and then from Priyanka saying the same thing . I tried to convince them that the usage of the TV is very less, as being an marine engineer when I come on leave only this is operated . To this their view point was that electronic thing can go wrong even if it is not used also ( given by Nithin of technical staff Calicut on 28 jan 14), which to me is a shocking FEEDBACK , in short it means that if the TV is kept in showroom without operating there are chances that it can be faulty. In short my grievences is that: 1. How can a TV go faulty in 2 - 2 1/2 years time even when the operation time is very less. Is there any reliability for the Samsung Products? 2. The responses from Samsung are one sided and customer cannot sent reply to those. Do the customer have the right to give their feedback on the reply sent by Samsung Management? 3. After I have spent 60000 initially on the LED TV, do I have to spent 24782 again to get it repaired. Samsung management don't have any responsibility on the repair cost? 4. There was also an provision for the extended warranty system for Samsung products . Why this was not informed to me by the shop QRS CALICUT? Isn't it a breach of customer right?
Hope I will get a positive feedback on all this queries.
Regards
Ajith Kumar K.P