We are pissed off with the false statements and fraud treatment given to us by the sales people of country club.
Narrating the whole scenario below:
I got a call from country club group in the morning around 10:25 am that we (me and my husband) won a free holiday gift voucher worth 25K and to collect that we had to visit the Eros Club, Eros Regency, Suraj kund road, Charmwood village, Faridabad. We went there in the evening at 7 PM. They told us that we need to attend a presentation of their membership plans and we can collect the gift voucher after that.
So this is how they started.
First of all one of the presenters asked us about our bio-data and some other questions like how many times you like to go on vacations and where you wish to go in nearby future. We answered them. They asked us about our budget if we go on a vacation outstation and stay in a five star. They were asking so many questions and buttering us in a way by saying very nice things to us (now seems as a sales technique).
After that they called their main manager (Mr. Javed 9560082864) to analyze the answers which we gave them and then their manager started telling us about the membership plan some white card which cost around 90,000. In this we will get a free stay in country club hotels for next 10 years. We answered a big NO to him because of membership cost.
Then he started negotiation. He said, okay I am making it for 80000 just for you.
Again we answered NO.
Then he told us you will get free coupons for different festive celebrations for whole year and every year for next 10 years. You will get a suite in country club hotels whenever you will go for vacations. You will get a maid from country club, pick and drop facility and other bla bla bla. And he left us for ten mins with other presenter to think of all the merits of this membership. We decided a NO and filled the feedback form.
Then again he came and asked us, “What is the issue, why the people like you, are not taking this membership? This is just for the cream layer people like you. We don’t wish to give this membership to any of A, B, C. “
I told him that we can’t pay this much amount right now as we are already paying some installments and also planning for other investments as well. Then for a moment, he said OK to us.
And the very next moment, he asked me to tell the credit card limit of my card and which bank’s card I am carrying right now. I told him about the credit card of SBI, and then he proposed us, if I make this amount in installments for you, for 12 months? I won’t let go the people like you, who actually deserves to be a part of this membership.”
I again answered ”NO”
Then he asked me to show the SBI credit card just to check if any other offers are available on credit card. I handed over the credit card to him. He went to his cabin and came out with a good information (for him only) that we can pay in 24 installments as they have the tie ups with Credit card and after 24 months we need to pay rest of the amount and for that as well we can choose the EMI option. When I asked him from when I can avail the holiday then he said from the next day ( from tomorrow) I can avail the holiday.
He was pretending to be more than excited and showing us that he did a lot to us. He again said us, now we should not say no to this membership as he is discounting us a lot. I just muttered to my husband, “Yes, we can pay in 24 installments can’t we?”
Then the manager told us the machine has only 12 months installments option so we can talk to the bank and convert it in 24 months as they do have tie ups with the bank. Then I said YES to him and in couple of seconds he himself went in swiped the card for Rs.35, 000, came out made us fill the forms and interest we need to pay to the bank which will come around Rs. 10,000. So the whole amount will be around Rs. 45,000. And he assured me that you need to pay this amount in 24 installments as they have the tie ups with banks.
We were trapped!!! We came out from that office around 9:45 pm with different kind of uneasy feeling, that somewhere something had gone wrong. It all happened so quickly, that I was shocked and stunned. But my husband consoled me not to worry, as it is in easy 24 installments, per month of Rs 2000 is Okay to manage.
After 2-3 days when I got my statement the whole amount was reflecting there and when I called Mr. Javed he said they do not convert the EMI that I need to convert it. So I called my bank to convert the installments. At the same I told him that we I need a booking of Manali in Feb and he asked me to call him 15-20 days prior to the dates and he will make our booking with voucher or membership. When I called him in January he denied that I cannot make the bookings as I need to pay the whole amount first then only I can make the booking and with vouchers there are no bookings available. This was a BIG shock to us. We went to the Eros club Faridabad but they said the same thing and when I asked to meet his Manager then he gave me the no. of Mr. Sachin Yadav (9999270369). I called him and told about the fake promises done by Mr. Javed then Mr. Sachin was saying the same thing that we need to pay then only I can make the bookings.
Then we clearly told the manager to cancel our membership as we can’t pay the amount in 24 installments. But then manager told us that they have already registered us and now they can’t cancel the membership.
We will get the membership card after 45 days, but as per manager, we can’t cancel the membership now. Country Club representatives are so determined to sell their membership that they can make any false commitments and say fraud words to you.
Now we can’t pay an amount of Rs. 2000 every month from our earnings and moreover, we don’t have any faith in their commitments and that’s why we want to cancel our membership with Country Club India and get our hard earned money back to us. I am not able to avail the holiday nor they can cancel the membership. I need a solution because I tried Noida office no. (0120-3049624) as well but they are not helping us. My money is stuck and nor I am getting any response. The managers here are not picking up the call and its been 15-20 days I am just calling here and there but not getting any response. Then I called Hyderabad no. and they give me this mail id so that I can mail you. Please resolve the issue and cancel my membership and return my money as I dont trust you people and not ready to continue.
Country Club Representative Details:
1) Representative Name: Javed (Mobile# 9560082864)
2) Manager Name: Sachin Yadav (Mobile# 9999270369)