Anonymous on "NO PROPER RESPONCE IN CUSTUMER CARE"

Yerstaday I just view *111# in my vodafone and view is there any offer for talktime in that in that they mention 50 percent ccd I simply click and view after that i received a message for quiz for samsung galaxy note rs 27 is detected for that quiz lets play and win.
After that i call custumer care and tell my problem and ask refund they did not response my request and tell call half an hour later when i call once again after that also they said call half an hour later then i call next day mng they did not take my call then what is the meaning of custumer care i never see such custumer care like worst.