Hi Team
This is Chirag from gurgaon, i am regularly facing number of problems with HDFC credit cards. The people(customer care) I call are always so rude that they will kill me if i do not accept their views.
I paid bill online from HDFC account, the amount reflected after 10 days to my account. I dropped cheque in sec-31, gurgaon, HDFC Bank branch on 7th of jan 2014, for same i enquired about the clearance of cheque on 11th of jan which was my last date of submission of bill, they refused saying that they haven't received any of my cheque this is after 4 days of dropping the cheque. Again she checked and informed that they have got the cheque and where they have thier fault of receiving the cheque late.
Executive told me that if i have charged late payment fee or any other finance charges, HDFC bank will deduct that amount from my account.
For same i again called HDFC on 14th of jan 2014 or may be 15th( I don't remember), where i got to know that still my cheque hasn't sent for clearance.
on 18th of jan i got message for debiting the amount from my account to credit card bill.
Now when i received the statement of the current month there are finance charges of 776 and service tax with cess tax.
Today i called customer care where i got to know that that charges will not be refunded.
Executive "IMRAN" talked to me in a rude manner in such a way that i have to agree his conditions.
he gave me reference no. :14025622711
and asked me to call again to check the status.
This means that if customer is paying bank for his convenience then he has to go after the bank to get his money back..
whenever i call it takes around 25-30 mins to talk to executive.
i am ready to pay the charges of my statement and will definitely withdraw from hdfc bank services...
HDFC credit cards are breaking my trusts from HDFC banks ...
was supposed to buy LIC, and ERGO ..but now i think that it will be better option if i go with ICICI banks.
This is to inform you that if you can help me over this then it will be great for me other wise 776 is not such a big amount to get rid of HDFC BANK Relations.
For any other further assistance or reference for further queries please let me know at my contact number 9953147337
Thanks and regards
Chirag Gupta