Noticed about Rs.99 auto deducted and called customer care only to know that some 'NDTV value pack @99' was downloaded from my number 9776797014 . I never downloaded it and explained same to CC. None of them are ready to listen to problem I am experiencing and kept on saying in blunt , harsh manner - 'system showing it's downloaded... we can't help'.
I end up WITHOUT HELP and WITHOUT KNOWING WHAT TO DO IF HAPPENS AGAIN. Being educated enough I am sure I have not downloaded it or any such said 'NDTV value pack @99' from any of my number yesterday, as I never use it.
Alike cases experienced for the second time in last couple of months today. I have to STOP USING VODAFONE if happens again. Feeling cheated and helpless, I made a post about same in complaintboard.in.
I must say local CustomerCare here in Bhubaneswar should stop going for regional language to communicate when customer opted for English/Hindi in IVR. They should know what they are talking about.