I had contacted HDFC credit card department before the redemption of my reward points that i had patiently accumulated over the past 6 years. They gave me incorrect information on the same and provided me a voucher which is of no use to me.
Now they refuse to cancel the same and refund my points !!
When i called i got a complaint number and was told it would be resolved within 7 days.
I called them back on the 9th day to find out the status and they had closed my compliant without even communicating anything to me !!
It is the most pathetic bank to deal with for credit cards.
When you call them on phone banking they put you on hold for 15min and then disconnect your call.
I have recording to prove what i am saying.
I need some senior person to contact me immediately.
Kaizan Tavaria.
kaizan89@gmail.com