Dear Sir,
I have ordered an item from online shopping site “Ebay”, and the seller has dispatched the item via “ARAMEX” couriers on 13th October 2014. The AWB no. is 40651633256. The address is of the ASTC Complex Paltan Bazar Post Office, Near Gold Cinemas. However, till date the ARAMEX courier service, Guwahati, has not attempted delivery. Upon online tracking the shipment, the webpage of Aramex shows that they have attempted delivery on 20th October and the address was incorrect. In this regard, I would like to state that there is only one post office in the ASTC Complex and delivery of thousands of letters and parcels take place every day from this post office. How can the address be wrong? For explaining the situation, I called up the local office 7 times, Kolkata office 2 times and wrote several complaints to their website, asking them to deliver the shipment. However, they are refusing to deliver the same.
They just update their shipment tracking page stating that “delivery was attempted”, without attempting anything. I had ordered a gift for my parents for Diwali. However, due to delay in delivery by the ARAMEX courier service, the purpose will never be met. The item reached Guwahati on 20th October itself, and even though I paid in advance the full delivery/shipment charges, till this date the shipment has not been delivered.
I request you Sir, to kindly look into the matter and get the shipment delivered to the addressee with proper compensation for delay in delivery by the Courier service.
Regards,
Roseleen Ahmed
ahmedroseleen@gmail.com