Modus operandi OF YATRA.COM
Step 1 Take full money from public by offering upto 50 % discount of all hotels. And give them confirmation email , confirmation voucher no. and food coupon no etc.
Step 2 Wait for few days till public books their railways / airlines ticket.
Step 3 After some time yatra.com official will call and say your required hotel is not available so please choose this XYZ… hotel or else take refund.
Step 4 More then 90 % of people will agree to accept the low grade hotel offered to them as else they will suffer loss of railway or airline bookings and thus yatra.com earns heavy commission from their predecided hotels. Very few % will ask for refund as refund leads to railway/airlines/taxi booking loss
(They take money in the name of branded hotels/ resorts but after that shift you to other cheap hotels)
I AM A VICTIM. OF YATRA.COM . DETAILS OF MY BOOKING ARE GIVEN BELOW :-
i had booked 2 rooms (4 ADULTS AND 3 CHILDREN ) in Atali Resort, Rishikesh (For 21 and 22 june 2013), through Yatra.com - booking reference no : 24041312587 on Wednesday, 24 April 2013 1:57 PM
Full payment done through debit card on 24th april 2013. We received hotel confirmation and food voucher on email from yatra.com within few minutes of payment. So we booked taxi and announced holiday to the staff in our business and did other necessary arrangements for travel.
On 4th may 2013 (after 10 days of taking money from us) yatra.com official, Alok Rawat , says change the resort as it is not available and the voucher and confirmation email we sent earlier is now cancelled.
NOW WE WERE STRUCK BETWEEN FOLLOWING TWO OPTIONS -
Option (I) The hotel which YATRA.COM was giving in place of Atali resort was much below the level of Atali .
(Option II) And if we asked yatra to refund our money then we would suffer loss of advance given to taxi operator and loss of business as our staff had further made their vacation plans and did their railways bookings etc. (because we had already announced holidays to them)
SO INSTEAD OF wasting OUR PRECIOUS MONEY ON YATRA.COM WE DECIDED TO SUFFER THE LOSS OF OPTION II AND ASKED FOR REFUND.
SO PLEASE DON’T GET CARRIED AWAY BY DISCOUNTS OFFERED BY YATRA.COM YOU WILL NOT GET THAT HOTEL FOR WHICH YOU ARE PAYING MONEY .
DETAILS OF CONFIRMATION AND PAYMENT MADE ARE GIVEN BELOW
Yatra Reference Number: YT11072509
Yatra Voucher Number: A-246289
Supplier Ref Number: YAT0000995585
Booking Status: Confirmed
Yatra Voucher Date: 24 APR 2013
Hotel : Atali Ganga
Address: Atali Dogi, Badrinath Road,Tehri Garhwal,Atali Dogi,Garhwal,India
Check-in: 21 Jun 2013
Check-out: 23 Jun 2013
Nights: 2
Room Type: Cottage Room
Yatra Reference Number: YT11072509
Yatra Voucher Number: A-246288
Supplier Ref Number: YAT0000995585
Booking Status: Confirmed
Yatra Voucher Date: 24 APR 2013
Total Room Tariff (2 Rooms, 4 Adults3 Children + Including Taxes) Rs. 25,614
Promotion Discount (-) Rs. 1,500
Grand Total Rs. 24,114
Yatra.com booking reference no : 24041312587 on Wednesday, 24 April 2013 1:57 PM