I booked a flight ticket from Makemytrip on 26th May, 2014 to london, however, my Visa application got rejected and I was unable to travel.
I requested for cancellation on 16th July and was advised by the makemytrip agent that I can get a full refund for both the passengers as the visa has been rejected.
I was requested to provide them with the U.K refusal which I did instantly.
Again, I received a call from makemytrip on 17th July informing me that they are going to cancel the tickets as my travel date was on 19th July and assured me that they can process the full refunds afterward.
Later I was asked for passport copies for both passengers which was also provided by me by 30th July and they reverted me back stating that my refund is being processed, kindly wait for 48 hours.
Later on 13 August I got a email from makemytrip stating that refund has been processed and confirmed me that one passenger will get full refund but they are charging Rs16000 + tax + other charges for NO SHOW.
When I later called them back I was assured that I have provided all the documents correctly and I will receive a full refund and will revert me back in 48 hours.
Since then I am repeatedly trying get my refund back but they keep on delay it saying kindly wait for 72 hours, 48 hours and 24 hours but they never revert back.
On Aug 23, I got a email from Pankaj Kumar (Pankaj.Kumar5@makemytrip.com) stating that refund is already processed kindly wait for 72 hours)
Again today on not receiving my refund back I called them back and they informed me that my full refund was processed on 25th August and asked me to further wait for 72 hours.
I fail to understand that if my refund was processed yesterday (25th Aug), how can your representative email me stating refund has already been processed on 23rd August. This is completely a case of BREACH OF TRUST by makemytrip.com
And just few moments ago, I again got a confusing email from makemytrip that they are working on my refund ??
Kindly provide me with the full refund as soon as possible. I can provide you with all detail as I have documented each email.