Hello,
I am truly unsatisfied with the service of brand factory outlet in Belegahta region in Kolkata. On 25th may I went for shopping on the store and after the shopping completed in the billing counter I had wait for near about 1 hour due to system upgrade. Also according to the store offer I was eligible for a Rs.600 gift voucher from the store. As they did not have the gift voucher they mentioned in the bill that the gift voucher is pending and also informed me that the same can be given to me on next day. That is fine I can understood. But next day when my mother went there with the same bill they again informed that the voucher is not available and asked my mother to come any day after that to collect the same. We were out of station for one month and when u come to the store yesterday 13th July , they informed that there is no voucher available right now and my 600 bucks wasted.
Being a reputed company like this can we have this much UN-professionalism from you. The behaviors of the store manager and customer care person was in-tolerable. Please do something to avoid this kind of harassment.
regards,
Somnath
Mob-09831346216