Dear Sir,
I have purchased the mobile from phone world, the Samsung authorised showroom, at Mahavir Nagar, Kandivali (W), Mumbai.Within 2-3 days after purchasing the mobile I started facing the problem regarding battery, charger, slow down of handset etc. I went to the vendor and they send me to the service center(SKYCELL) at Kandivali(W). the service center people called me after few days as the charger was not available with them at that time.when I went after few days they replaced the adaptor only. Still I was facing the problems so next time they replaced the cord also.after replacement also the problem was continued. This time when I went to them the software to update the mobile was not available with them. Again they called me after few days. At this visit they told me to keep the mobile with them for observation and updation in the month of July.Again in the month of August I started facing the same problems with the new ones like Auto opperate Apps, non function of back key, hang, auto data loss etc. As I need min. 3 hours at the service center, which was not possible at all the times,I managed to go in the month of September for the above said problems. Again they kept the mobile with them for 3 days but still the problem was not resolved. I was just fed up of the mobile and had conversations with the call center on mobile as I am travelling frequently.But I was still not satisfied.
Again I managed to go to service center on 01.01.2014 for the above said problems and some more like contact no. not showing properly and merging of contacts etc. they kept the mobile with them and returned on 02.01.2014 with software update and stated that the battery is cracked and the warranty is over.
Now as we can see I am facing the battery and other issues from the purchase of mobile. After continuous follow ups with the service center and the call center my problem was not resolved. Now I cannot accept their statement regarding the warrany of battery.
I am a loyal customer of Samsung since many years and never faced such problem.
Now I am fed up with this mobile and the service & call centers, so I request you please help me in this matter.
Your kind co-op is requested.
Thanks & Regards
Sanjay Jain
VSS Enterprises
A-501, Gangotri Apt,Mahavir Nagar,
Kandivali,West,Mumbai,.400067.
Mob-0-9029020051,9819196434
Fax-022-28656434
info@vssenterprises.in
sanjay@vssenterprises.in