Dear Sir / Madam,
This is with regards to my ticket booked under Spicejet Super Save scheme on 5th June 2014
My PNR number is Z4SLXV.
I booked the stated flight yesterday at Rs. 6,000 more than what it is showing on their website now. This scheme says best price on first come first service, then how come someone who has booked a flight earlier gets to pay more when the scheme is still running.
I feel extremely cheated and fooled by spice jet. Their customer care tells me that I booked the flight under round trip that's why there is no discount, whereas yesterday only their customer care told me that there is no discount under round trip.
I have been charged extra of Rs. 6,000 for the same flight and that too when I booked early.
I need a refund on the difference amount ASAP. This is a very serious issue and I am not going to take it lightly under any circumstances. If its not resolved here I'll approach consumer court, as spice jet cannot cheat its customers like this.
Why was I charged extra? Couple of hundreds is acceptable, but 6,000 is not a less amount.
Kindly resolve this issue at the earliest, as the customer care people have not even bothered to call.
Awaiting your reply.
Regards,
Shruti Dhawan
+91 9945121225
Bangalore
www.graphicsbyshruti.in