I purchased a treadmill for my dad on Rediff.com nearly a month ago (Order # 8826329). The product has not been shipped yet. I have sent multiple emails to customer service trying to figure out when the product will ship (if it ships at all). All I receive is a canned response that "your order can't be edited now". Really????....are you guys even reading my emails?? My recent emails are NOT about editing my order, its about getting what I ordered. I hope they have individuals in customer service who can interpret emails in English (though it doesn't look that way).
This entire fiasco reminds me of stories that I have read regarding online frauds. I have no other option but to report Rediff.com to Amex as a fraudulent company and dispute my transaction. Any company that receives a payment for a product but does not ship the product, does not show any accountability to the customer and is not afraid of the consequences of not shipping the product or communicating with the customer, is clearly a fraudulent organization.
I am sure they bank upon ignorant customers who let them get away with these fraudulent activities but I am going to pursue them and report them to every single possible organization. Their customer service is having fun at my expense and I can't allow an organization which has received payment from me to treat me this way.
WHERE THE HELL IS MY PRODUCT??/