Mail To: card.customercare@kotak.com, rard.customercare@kotak.com
Cc: uday.kotak@kotak.com, cp.mumbai@mahapolice.gov.in, rajesh.v.shinde@kotak.com,
Date : 12 December 2013
To
Kotak Bank
Dear Sir/Madam
Card no. 4166 4613 0116 3057
Mein Ahmed Ali Sayyed Kotak Bank Card last four years se use kar rha hoon, every month mein minim payment karta aa rha hoon, app mera previous record check kar sakte hai, last four month mere kuch finical issue ho rahe hai, mein apni last partly payment October ke first week mein bhi ki hai, mere finical issues ke karan mein settlement pe jana chata tha aur mein ap ke agency ko request ki thi muje 3000/ se 3500/- ki emi par muje settle kar de, isi par baat chal rahi thi lekin aap ki taraf se agency ke person Mr. Sameer jis ne apne aap ko muje se Deputy Manager of Kotak Bank introduce kiya tha, lekin 14 November ko Mr. Sameer ka phone aya is no se 41021622 (same tel no. se meri Ms. Deepali ya Ms. Rupali se aur Mr.Hardeep se bhi baat hui thi), mein Sameer se request hi kar rha tha ki 3000/- to 3500 tak emi par settle kar do, emi month jyda kar do, lekin sameer ne muje bhut loudly and abuse talk ki aur muje dhamki di, sameer ne kha tumari aukat nahi hai to card kyun use kiya etc, aur muje maa bahen ki aur etc galiya di aur dhamki di ke muje uttwa le ga aur gayab kar wa dega. mein bhut normal person hoon, sameer ki istarah ki dhamki sun kar muje bhut unfill hua, phone karne ke half hour ke baad muje talash karte hue koi Do (2) person (aadmi) mere office aye the. Is ke baad se mein apne aap ko bhut insecure fill kar rha hoon. Muje bank ka paisa dena hai aur mein doon ga hi aur mere pervious record se aap ko pata chal jaye ga ki mein barbar payment karta aa rha hoon, muje bank ka paisa dubana nahi hai, is liye hi mein ne Mr. Vinay jis ne mueje next day call kiya tha Aur 50000/- par settlement with 8 EMI ka offer kiya tha, lekin mein ne Vinay se ye hi kha tha ki mein payment kar doon ga pa muje sirf bank se apologies letter de do, Vinay ne kah ki who apne senior se meri baat kar wate hai lekin bank ki taraf se koi call nahi aya, one week phele ek call aya tha mein use bhi apologies letter ki hi request ki thi, phir 9 December ko Mr. Parkash ka call aya aur kha who muj se milna chate hai, mein ne kha ki kal office ke address pe aa jaye aur 3 baje ke baad mil sakta hon, Parkash ne kha ki call kar ke ayein ge, lekin next day me Mr. Rajesh without call kar ke 10.45 am ko hi aa gaye, us phele 9:50 am koi banada kotak bank ki atraf se phele hi aa ke gaya tha. us waqat mein office mein nahi tha. lekin Mr. Rajesh se mulaqat hui, mein un se bhi ye kha ki who muje apologies letter de bank ki taraf se, lekin rajesh ne kha ki who letter nahi de sakte, rajesh ne kha ki bank ne us agency aur us bande (sameer) ko nikal diya hai, lekin jab mein letter ki mang kar rha tha Mr. Rajesh ne kha ki who letter nahi de sakte, magar us bande jis ne muje gali aur dhamki di hai(sameer) se same land line se phone kar ke sorry khelwa (bulwa) sakte hai, jis par mein agree nahi kiya , meri samj mein ye nahi aya ki jab bank ne ageny aur sameer ko nikal diya hai to phir who kaise mafi mang sakte hai is ka matalb ye hua ki sirf muje ullu bana rahe hai
Mr. rajesh ne kaha ki who letter nahi de sakte, aur muje bhut rudely baat ki aur muje se kha ki app abi 6500/- rs do ya letter do ki mein payment nahi karoon ga, aur kha ki letter abhi do mein ne kha ki email karoon ga letter, jis par unhon muje qanooi kawayi karne ki baat ki very rudely aur loudly baat ki aur is ka bura anjam hone ki baat ki Rajesh ne ka who abhi mera arbitration karwa de ge mein ne kha ki thik app apni tarf se karwayi aur arbitration kar wa de, lekin mein kabhi bhi payment ke liy denied nahi kiya hai aur mein ne sirf bank se apologies letter chata tha aur ji se ke bad mein payment kar doon ga
agar bank muje apologies letter nahi de sakti hai to ek assurance letter hi de de . mein bank ki taraf se assurance chata hoon ki istara ki dhamik aur gali galoj dobara nahi ho gi bank sameer ke bhalf muje assurance letter de kyun ki jab se muje gali aur dhamiki mili hai mein bhut un fill kar rha hoon, muje raste chalte hue bhi insecure laga rha hai
koi muje mar ya uthwa na le, mein bhut hi seedha sadha insan hoon muje is tarah gali galoj bilkul pasand nahi,
muje bank ki payment karni hai aur mein bank se good relation rakna chata hoon, agar muje bank relation kharab (bad) karma hota to mein Agency aur Sameer par qanooni karwai kar sakta tha aur ise legal issue bana sakta tha, lekin muje bank se future mein good relation rakana chata hoon, mein bas bank ka assurance chata hoon ki is tarah ki gali galoj aur dhamiki muje future mein na mile.
Regards,
-sayyed ahmed ali