Hello Sir/Ma'am,

I would like to point out the height of irresponsible attitude shown by rediff shopping team and their vendors in handling the customer.

I ordered taft hair spray mega strong through rediff's website (Order Number - 9071848) from one of their vendor situated in Delhi (gadgetshop 21). Despite of my regular follow ups for a week the vendor kept on lying, rediff's team kept on giving reasons/excuses/assurances but at the end there was no update about the dispatch of the product. (Not to mention that by that time I had already spent more money on follow-up calls than the value of the product)

While the product was ordered on 24th January, the product was only shipped on 30th January. I was happy that I will receive the product now but my punishment for ordering my first product from rediff (Rather than any other e-tailer) was much more than this. I ordered Taft hair spray "Mega Strong-Caffeine Strength Formula" but the product that was delivered to me is Taft hair spray "Ultra - Arginine Strength Formula". (I am also attaching pics for your reference)

Hello Sir/ madam,

This is to notify that I have been using reliance GSM number from long time and very unhappy with the customer service and products. My number is 8080074008 from Mumbai metro location. I have my GPRS/ 3G pack activated ; still I have been charged for internet usage. And most of all, this is not the only once. I have been charged for internet multiple times. This is happening very often now. And every time I call customer care , I get the same answer that “server is down and we are unable to pull the details of deduction from your account. please call after 1 hour”. I will keep calling customer care for 24 to 36 hours for the same issue and get the same answer. Finally the complaint is registered and issue is resolved after 48 hours of registering the complaint. Till then I am not able to use the internet. Even if I recharge my main balance, it keep on deducting from main balance and I will not be able to use the main balance as well. After following up and complaining so many times, I’m still getting the same issue and it’s not resolved. The worst part is the reliance customer care executive. Whenever I call customer care, I feel like I am talking to a person who is uneducated, unprofessional, untrained person who cannot talk professionally or cannot understand you . They do not represent the name of the company. They will put the call on hold for long time without asking. They will keep us waiting for long time and finally come back with same answer to call back after some time. False promises of callback which I never received. After calling multiple times to customer care, my mobile is blocked to dial to customer care and I cannot dial customer care department and I have to search for another reliance number to call the customer care. It has been pathetic service I have ever seen with any telecom service provider. It has been consistent issue. I do not receive any notification and balance is deducted from main balance. I cannot use the services till my issue resolved. finally I have decided to move on and port my number to any other service provider. I am writing the email to notify you for your worst product with worst customer services. I hope you look up for improving your services to retain your consumers and prove a brand image in the market. especially your customer care executives and balance deduction issue. Thank you.

Dear Sir ,
I had placed an order 20 working days back for Ayurvedic medicines on Biovea.com. they had taken Rs.200 as shillping charges & promise to deliver the product in 15 working days. I had put several mails to send courier or despatch details but they never send the same & its till date am waiting for my order delivery. My order No is 9416660. I had give my Shipping adress very correctly BU-179 Pitampura Delhi-110088. Now neither am getting refund no my order. There is no contact no where I can contact .Please help.

information.
https://www.biovea.com/in/

My Orders

Order # Date Deliver to Order Total Status
9416660 09-Jan-2012 Rajesh Sharma रु 1,010.00

Dear Rajesh Sharma,
Thank you for your email.
There is no need for threatening action when we would happily replace or refund your purchase. We'd never think to hold you responsible for an order you did not receive. I refer to our 100% satisfaction guarantee. No questions asked.
We calculate working days as Monday-Friday. That would make today the 15th day of transit. The POST has been a little erratic of late by 2-3 days but we are confident it will arrive. Do you still wish a refund or would a replacement be acceptable? Please confirm your address for accuracy if you wish replacement. We await your response.
Kind regards,
BIOVEA Customer Support

~~~~~~~~~~~~~~~~~~~~~~~
Subject: Re: Order Status (LTK48709073394X)
Dear Sir,
It more than 15 working days & I haven't received my order 9416660. You have charged the shipping charge more than any well known courier charge & am still waiting for delivery. In India either courier or speed post delivery time don't take more than 10 days still I wait for 15 working days.

Now you refund my money back ASAP I will purchase from other brand. If you fail to refund I will file a case in consumer court Delhi on Tuesday positively.

.

Regards
Rajesh sharma

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Hello HDFC Team,

For your kind information please..

Due to some problem I was not able to pay my HDFC Card Bill (4617863005312648) Name :-Subhash Sharma.

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then you can deduct the amount. I have not received salary till now but I have taken from someone and then I have paid amount 4510/- through my net banking and 2000/- will
done by Cheque today.

Sir, I am your user from last 3 years and I have also taken personal loan and also using Credit Card.. I am also paying EMI and last month EMI which I am paying today because lack
of money.

You are sitting over there just because of us customers. If you will do disappoint your customer then how can you grow.

Note : I just want who is taking care "9310998594" this number. who is saying me I am coming to your office and will talk to HR and also will Hold your salary. I know it is not possible
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I have also recording of him and I am also calling him on his number but he was discounting call again and again. Like he is my brother and he is disappointed with me. You are in business
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Now I have started searching and will post the same content in every site.

Note : If you are not adding finance charges late fees charges then I am ready to here everything from you but you are also taking each and every amount then "ARE YOU FAVORING ME"
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You must take correct action.

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I HAD PURCHASED TWO WHEELER HERO MODEL NO.GLAMOUR VEHICLE NO GIVEN BY RTO- MP/28/MG/5464 ENGINE NO.JA06ELDGGO4378 CHESTS NO..MBLJA06AFDGG04433 FROM AUTHORISED DEALER OF HERO MOTORS SATKAR AUTOMOBILES COMPLEX CHOURAHA PARASIYA ROAD, CHHINDWARA,MP.PIN-480001.PHONE NO.....................BUT THE ENGINE IS NOT WORKING PROPERLY AND HAD FIND FAULT BY THE ENGINEER AND THAT OWNER OF THE HERO MOTOR CORP HAD DENIED TO RETURN OR EXCHANGED THIS VEHICLES. I AM REQUESTING TO ALL OF YOU PLEASE SEND A LEGAL NOTICE FROM OUR SIDE TO THE ABOVE ADDRESS OF THE DEALER OR CONTACT ON PHONE NO.07162 222710 AND 07162243123 AND THAD HAD BEEN DONE WITH SO MANY PERSON. HE HAD DONE FROND CHEAT WITH 114 PERSONS OF MADHYA PRADESH SUCH TYPE OF WRONG ILLEGAL WORKS. PLEASE HELP US. WE WILL ACCEPT UR TERMS AND CONDITIONS AND WE WILL HELP YOU IN FUTURE. THANK TO ALL OF YOU VERY MUCH. SIR.

Hi,

This is Sravanth and I am from Pune. On 18th of Jan I have bought a Hard Disk from http://dejavutrends.com/ for INR 4045 with order# 100004831 and paid through credit card. But till today there is no update from them regarding the shipment and after many enquiries I came to know that it is a fraudulent website and cheating all the people. I am trying to contact the customer care, they neither lift the calls nor they do respond for emails. So please let me know if there is any way through which I can get my money back from them.

Thanks & Regards,
Sravanth.

I have baught sony LED model KLV-32R402A having serial number 5419055 from M/S Anamika den of music at Barh district -Patna on 17/01/2014,installation was done on 21/01/2014.

On the day my TV was started it restarts/reboots itself afet every 10-15 seconds,I have lodge the complaint on the same day on your toll free number and received that my service request is assigned to some service centre at patna but no one either called up neither visited(service req-ID 17578785) therefore I again lodged the complaint on 29/01/2014 (service request -ID-17629999) but no action taken.

I am completely annoyed on services part of the such a reputed company .

Again yesterday I visited companys website where it is clearly mentioned that such 32 inches bravia LED have rebooting problem.

I would like to request for earliest replacement of my LED and procedure for the same

yesterday emailed the replace request at
Sonyindia.care@ap.sony.com
but ne reply received

Regards
pradeep singh
9332028556

I have switched to reliance GSM on 31st dec 2013, I got my balance Rs 15 deducted on 3/1/2014 without subscribing for BIgflix movies and saavn. Moreover im having nokia 1100 model mobile ! I have talked with customer care one drunken guy spoked with me reg plan charges after talking with him immediately i got sms 3 sms reg bigflix and saavn activated!! Please take action so that i can get my money back! This is happening to all customers! Is this is the way to earn money from customers by robbing/stealing cruelly!

Hi ,
I have been using HDFC Superia credit card. When I checked the credit card bill of Jan-14 thoroughly, I found a transaction which I did not do.
In the place of Merchant Name HDFC is providing the Payment Gateway Name of PayU. Multiple merchants can take the money from me through the Gateway (Hence the best way to hide and avoid tracking the merchant).
Even though I approached HDFC phone banking and credit card services over mail,

they are not disclosing the MINIMAL INFORMATION on the MERCHANT

My 40" Samsung LED(bought on 02.06.11 for Rs 60000) had developed vertical lines on the display, was noticed when I checked my TV when I came on vacation. Following this I registered a complaint with Samsung call centre ( cmplnt no 8458069507)in October. But it was very shocking that (Shitiz Saluja frm customer experience on 01 nov 13)they did not take it seriously and they said that the display has to be replaced completely ,costing Rs 24782.Initially I was insisting on the expenses to be borne by Samsung but then finally I told them that I was ready to bear 50% of the cost , as I was not convinced about how can a higher end LED TV from Samsung go bad in almost 2 years time. This matter could not be taken up further because of my other personal/professional priorities. Then again took up the matter by registering an online complaint and also writing to CEO , for which I got a mail frm meenakshi Arora frm customer experience that repair cost to be borne by me, to which there is no provision to reply back. Following this again I registered the complaint on line with a letter to Meenakshi and hence I received a call from Rithika and then from Priyanka saying the same thing . I tried to convince them that the usage of the TV is very less, as being an marine engineer when I come on leave only this is operated . To this their view point was that electronic thing can go wrong even if it is not used also ( given by Nithin of technical staff Calicut on 28 jan 14), which to me is a shocking FEEDBACK , in short it means that if the TV is kept in showroom without operating there are chances that it can be faulty. In short my grievences is that: 1. How can a TV go faulty in 2 - 2 1/2 years time even when the operation time is very less. Is there any reliability for the Samsung Products? 2. The responses from Samsung are one sided and customer cannot sent reply to those. Do the customer have the right to give their feedback on the reply sent by Samsung Management? 3. After I have spent 60000 initially on the LED TV, do I have to spent 24782 again to get it repaired. Samsung management don't have any responsibility on the repair cost? 4. There was also an provision for the extended warranty system for Samsung products . Why this was not informed to me by the shop QRS CALICUT? Isn't it a breach of customer right?

Hope I will get a positive feedback on all this queries.

Regards
Ajith Kumar K.P

Last month, I got a call from mobile No. 7313031892 on 19.12.2013 probably from your call center. A lady asked me for some internet related pack, but I declined her offer and disconnected. soon after, I received a message that my request for GMN51 has been successfully activated and amount of Rs. 51 was deducted from my account.

Yesterday night, once again I have received a message that you have registered my request and my phone as modem will be activated shortly.

This is pure cheating and burglary from my prepaid balance and needs to be stopped forthwith.

I’ve Reliance Broadband connection. Internet connection did not work on dates 2, 3, 4, 5 of December. I had raised 2 complaints. Issue did not resolve. I called again and raised cancellation request. Issue was resolved on 6th of December. They said they will give a call within 48hours for confirmation again about cancellation. No call was given and the request was instead processed and connection was terminated on 4 January 2014. I call discussed and requested to re-activate the connection. Sent two 3 email to them. No response. Have given feedback again No response. They passed my number to their collection department. Collection team is calling again and again. They are not finalizing the account so that I can take a new connection or go to new service provider. No final bill received. I had paid Rs 1100 initially, the guy who came said Rs 500 would be adjusted to your final bill. The device is lying at my home, no one has come to collect it. I have no internet from 1 month. No they have sent me a bill for January 2014 with late payment fees. I wonder, how can Reliance bill to customer ever after terminating the connection. Please take necessary actions and have the issue resolved soon. From Raghavendra, raghav.explore@gmail.com Ph 9164618474

I am using Reliance Mobile number 9016645181, with regular recharge and data pack of Rs 127.
On 15 Jan 14 I had balance of more than Rs 300,00. I would have used not more than 30 minutes of talk time, mostly local. However on 28 Jan my balance had reduced to Zero.
Call center was not able to help as repeatedly they said that their system was down.
I went to their authorised shop, who also said their system was down.
I am disappointed at the response and feel cheated.

I have recharged with rs 50 on Feb1,9:19 pm on my no. 9017584498 in two minutes balance reduces to zero.i called customer care more than 20 times.but they keep saying call after some time.Now its third day still no complaint is registered.And on fourth day they say that they said they hav only info. Of last three days..Plzz take strict action against such CHEAP N FAKE COMPANY..it happens to me so many times..We r completly helpless

hello sir, i have purchased 549/- unlimited combo plan at 24/1/2014. they said that cable will be long so i have to pay 1600/- i paid. but cable connected from my neighbor. since installation of modem on 27 January 2014 my connection stopped working from next 2 hours, i called customer care, they said they will come and fix issue with cable in next 24 hour. no one came. next day i again called, no one came to visit. i called local office they even said that they are busy.. it is the way to deal with customer..?? this happen continue 8 day till today 3/2/2014 no one came i am calling daily three times a Day to customer care, not getting help from any where. my user id is- 349372511994 phone no. - 07879977675 kanti ekka

Hello I am Bala krishna from Hyderabad and i suffered some worst issues with TIKONA iNTERNET BROAD BAND a fake company in INDIA.

Tikona is a fake company and it is harassing people on the name of bill. please be aware of the issue. Even though you paid for the company the company will torture u and there will be no response from the company even though mails to the customer care.

Some fake lawyer will call u and say i am going to file a case on u with in one u. They will call u 2 to 3 times and warn u like any thing.

They will say i am a lawyer tikona has filed a case on u and u want to pay some money other wise we will file a case on u and other wise the charge will be up to 100000 rupees u want to pay to the company.

This is the worst cases going in tikona company. the company totally making people fools.The action should be taken as soon as possible and the things will become worse if the company is not solving there own issues.

The numbers they told me and called from 011 48484650, 99899798402, 9873253424.

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